Category: Training

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[Online course] Deconstructing OBC SB-12 2017

This online course helps participants understand the Ontario Building Code 2017 SB-12 Energy Efficiency requirements.
In just a couple of hours, you will learn about the 2017 changes to the SB-12 Energy Efficiency requirements

Get all the insights and guidance you need to interpret the new requirements from the people who did the background analysis for the new SB-12 2017 energy efficiency requirements in the OBC.

Our past in-class OBC SB-12 Workshops in the last cycle were wildly successful with over 2,000 builders, building officials, and designers trained and prepared for 2012.

ABOUT THE EXPERT:

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Michael Lio, P.Eng, M.Eng

buildABILITY Corporation

Michael Lio is Ontario’s foremost SB-12 expert. He has trained builders, building officials, and designers across Canada. His company has prepared the background analysis for the energy efficiency requirements of the Ontario Building Code since 1987. Most recently he did the background work for the SB-12 2017. Michael is a professional engineer who has consulted on projects and publications across North America relating to housing, energy efficiency and sustainability. His studies have supported the development of the Energy Star for New Homes program in Ontario, the EnerGuide Rating System, and the new R-2000 Programs. He has benchmarked the energy efficiency performance and greenhouse gas emissions of new and existing housing in Ontario. He taught in the architecture program at Ryerson University and at the University of Toronto for 27 years.

Please note: This is a technical workshop intended for building industry professionals. buildABILITY reserves the right to limit registration to individuals with the necessary demonstrated prerequisite knowledge and expertise.

If you have not cancelled yourself from the seminar within 48 hours or less prior to its commencement and you didn’t show up, you will be charged a full fee.

If you need to cancel yourself from a seminar and it is 48 hours or less you will be able to send someone else from your organization.

Fees for this course are non-refundable.

Rescheduling, relocating, or cancelling events is at the discretion of buildABILITY Corporation. Should this happen: we will provide a notice 5 days prior to the seminar, you will not be charged.

[Online Order] This Is Exceptional Customer Service: A Definitive Guidebook for Builders

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Did you miss your chance to buy our latest publication – Delivering Exceptional Customer Service: A Definitive Guidebook for Builders?

You can order your copy online!

 

Today, customer service delivery has become the most important factor that contributes to customer satisfaction. Builders are looking for better ways to understand and serve their customers. The objective of this book, published by buildABILITY, is to establish a set of best practices that help builders deliver improved customer satisfaction and achieve desired customer outcomes during the new home buying process.

At the end of this book, you will learn how to explain the most important factors of service excellence and how to implement them in an effective strategy and plan. You will understand how to provide good customer service throughout the home buying process. You will understand the causes of customer dissatisfaction and disputes, and learn how to resolve them effectively. You will be able to navigate through difficult conversations with customers to produce win-win results. You will learn how to manage customer expectations and understand how they can affect customer service.

Regardless if you are a new builder, or an experienced one with a thirst to learn, the theories and techniques divulged in this book will help you understand your customer and deliver exceptional and unforgettable customer service.